Order Processing and Dispatch:

  • All orders will be processed within 24 to 48 hours after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Timeframes:

  • Standard Delivery: 3-5 business days.
  • Express Delivery: 1-2 business days.

Delivery Partners:

  • We partner with reliable courier services to ensure timely and secure delivery of your All Heets orders.

Shipping Charges:

  • Standard shipping charges apply based on the delivery option selected during checkout.
  • Free shipping on orders exceeding a specified amount (if applicable).

Tracking Information:

  • Once your order is dispatched, you will receive an email with tracking information to monitor the delivery status.

Return Policy for All Heets Oman:


  • We accept returns within 7 days from the date of delivery.
  • To be eligible for a return, the item must be unused, unopened, and in the same condition as received.

Return Process:

  • To initiate a return, contact our customer service team with your order number and reason for return.
  • Our team will guide you through the return process, providing necessary instructions.

Return Shipping:

  • Customers are responsible for return shipping costs, unless the return is due to a mistake on our part.
  • We recommend using a trackable shipping service to ensure the safe return of the items.

Refund Processing:

  • Once the returned items are received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed, and a credit will be automatically applied to your original payment method within a certain number of days.

Damaged or Defective Items:

  • In case of receiving damaged or defective items, please contact us immediately.
  • Provide clear images of the damaged or defective product for assessment, and we will arrange a replacement or refund accordingly.


  • Perishable goods, personalized items, and gift cards are non-returnable.
  • Items not in their original condition or missing packaging may not be eligible for a full refund.

Note: Please carefully review our product descriptions and ensure compatibility before placing your order to minimize the need for returns. We strive to provide accurate product information to help you make informed decisions.

For any queries or assistance, feel free to reach out to our customer service team at [customer-service@allhetsdubai.ae].

Last Updated: 12/07/23